Shipping policy
1. Introduction
At Amaran, we are committed to providing a smooth and reliable shopping experience, from placing your order to receiving your delivery. This Shipping Policy explains our shipping destinations, order processing times, delivery methods, shipping costs, and procedures for handling delivery issues.
2. Shipping Destinations
We offer domestic and international shipping to a range of destinations. Our primary shipping destinations include the United Arab Emirates, the United States, Canada, Europe, and selected countries in Asia and the Middle East. If your destination is not listed or you are unsure whether delivery is available in your area, please contact our customer service team before placing your order.
3. Order Processing Time
Orders are typically processed within 1 to 5 business days. During this period, we verify payment details, prepare the products, and arrange shipment. Orders placed on weekends or public holidays will begin processing on the next business day. Processing times may vary during busy periods or due to circumstances beyond our control.
4. Shipping Methods and Delivery Times
We offer the following shipping options, depending on the destination and availability.
- Express Shipping: Estimated delivery within 1 to 3 business days for eligible orders within the United Arab Emirates, subject to the order cutoff time and delivery location.
- Priority Shipping: Estimated delivery within 5 to 12 business days for international orders to selected destinations.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to the destination, carrier delays, customs clearance, public holidays, weather conditions, or other circumstances beyond our control.
5. Shipping Costs
Shipping charges are calculated based on the destination, selected shipping method, and package weight. The applicable shipping costs will be displayed at checkout before you complete your purchase. Additional charges may apply to certain destinations or special delivery requirements.
6. Order Tracking
Once your order has been shipped, we will send a confirmation email containing your tracking number, where tracking is available. You can use this number to monitor your shipment and check its estimated delivery date. If you do not receive tracking information or need assistance with your shipment, please contact our customer service team.
7. Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, and other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for information about any applicable charges before placing your order.
8. Delivery Issues and Damaged Items
If your order is delayed, delivered incorrectly, or arrives damaged, please contact our customer service team as soon as possible. Provide your order number and a description of the issue. If the item is damaged, include photographs where possible. We will review the issue and work with you and the shipping carrier to find an appropriate resolution.
9. Missing or Lost Packages
If your package appears to be missing or is lost during transit, please contact our customer service team. We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps. A replacement or other resolution may be offered where appropriate, subject to the investigation results and applicable law.
10. Contact Us
If you have any questions about this Shipping Policy or need assistance with an order, please contact us using the details below.
Amaran
Email: amaran@beautyandperfumeintl.com
Thank you for shopping with Amaran. We appreciate your trust and will do our best to ensure your order reaches you safely and on time.