سياسة الاسترداد

At Amaran, customer satisfaction is important to us. This policy explains the conditions for returns, refunds, and exchanges, including how to request a return and what to expect during the process.

1. Return Eligibility

To qualify for a return or refund, the following conditions must be met:

  • Return Period: Items must be returned within 7 days of the delivery date.
  • Product Condition: Products must be unused and in their original condition, with the original packaging, accessories, and documentation.
  • Incorrect Items: If you receive an item that does not match your order, you may request a return or refund.
  • Defective Items: If an item has a major manufacturing defect, you may request a return, replacement, or refund.
  • Proof of Purchase: A receipt or valid proof of purchase is required for all return requests.

2. Non-Returnable and Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Gift cards.
  • Perishable goods.
  • Custom or personalized orders.
  • Items marked as final sale or non-returnable.

3. How to Request a Return or Refund

To initiate a return or refund request, follow these steps:

  1. Contact Customer Service: Email us at amaran@beautyandperfumeintl.com within 7 days of delivery. Include your order number, the product details, and the reason for your request.
  2. Receive Return Authorization: Our customer service team will review your request and provide a Return Authorization (RA) number and instructions if your request is approved for return.
  3. Prepare Your Package: Pack the item securely in its original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package.
  4. Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method.

Please do not send any item back before receiving return instructions from our customer service team.

4. Inspection and Approval

Once we receive your returned item, we will inspect it to confirm that it meets the eligibility requirements. We will notify you whether your return or refund has been approved or rejected.

If your request is approved, we will process the applicable refund or replacement within 7 to 14 business days. If your return is rejected because it does not meet the eligibility requirements, we will notify you and arrange to return the item to you.

5. Refunds and Processing Time

  • Refund Method: Approved refunds will be issued to the original payment method used for the purchase.
  • Processing Time: We will process approved refunds within 7 to 14 business days after receiving and inspecting the returned item.
  • Original Shipping Costs: Original shipping costs are non-refundable, except where required by applicable law.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless our customer service team agrees otherwise or applicable law requires otherwise.

Please note that your bank or payment provider may require additional time to complete the refund after we have processed it.

6. Exchanges

We offer exchanges only for items that are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at amaran@beautyandperfumeintl.com. Exchanges are subject to product availability and inspection.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us as soon as possible. Include your order number, a description of the problem, and clear photographs showing the damage or defect.

After reviewing your request, we will work with you to resolve the issue by offering an appropriate replacement, repair, or refund, subject to the circumstances and applicable law.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please follow these steps:

  1. Check your bank account or payment statement to confirm that the refund has not already been credited.
  2. Contact your bank or payment provider to check whether the refund is still being processed.
  3. If you have completed these steps and the refund is still missing, contact us at amaran@beautyandperfumeintl.com for assistance.

9. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return, refund, or exchange, please contact us using the details below.

Amaran
Email: amaran@beautyandperfumeintl.com

Thank you for shopping with Amaran. We appreciate your trust and are committed to providing a positive shopping experience.